Privacy Policy & Notice

At Nemesis Carbon, we value the trust you place in us by providing your personal data. We are committed to protecting your privacy and complying with applicable data protection laws. This privacy policy and notice describes how we collect, use, protect, and, in some cases, share your personal information.

1. Personal Data We Collect

We collect the following personal information, depending on your interaction with our online store:

• Identification Information: Full name, email address, shipping address, billing address, phone number.

• Payment Information: Credit or debit card details (managed by external payment service providers, not directly stored by us), PayPal information, or other payment methods.

• Purchase Information: Order history, products purchased, shopping preferences.

• Browse Information: IP address, browser type, pages visited, time spent on the site (via cookies and similar technologies).

• Communications: Content of your emails or messages sent to our customer service.

2. Purpose of Data Processing

We use your personal data for the following purposes:

• Process and Manage Your Orders: To process your purchases, ship products, manage returns, and offer you support related to your orders.

• Improve Your Shopping Experience: Personalize your experience in our store, show you relevant products, and remember your preferences.

• Communication: Send you order confirmations, shipping updates, respond to your inquiries, and provide you with information about our products and services (if you have given your consent).

• Marketing and Advertising (with consent): Send you newsletters, promotions, and special offers that may be of interest to you. You can opt out of receiving these communications at any time.

• Security and Fraud Prevention: Protect our store and our customers from fraudulent and unauthorized activities.

• Service Analysis and Improvement: Understand how you interact with our store to improve functionality, performance, and product offerings.

• Legal Compliance: Comply with our legal and regulatory obligations.

3. Legal Basis for Data Processing

The processing of your personal data is based on the following legal grounds:

• Performance of a Contract: To process your orders and fulfill our contractual obligations with you.

• Consent: For sending direct marketing communications or using certain non-essential cookies, provided you have given your explicit consent.

• Legitimate Interest: To improve our services, prevent fraud, and ensure the security of our platform, provided our legitimate interests do not override your rights and freedoms.

• Legal Obligation: To comply with our legal obligations, such as invoicing and tax records.

4. Sharing Your Personal Data

We may share your personal data with third parties only in the following circumstances:

• Service Providers: Shipping companies (for delivering your orders), payment processors (for managing your transactions), IT service providers (for maintaining our platform). These third parties are obligated to protect your information and may only use it for the specific purposes for which they were contracted.

• Legal Authorities: When required by law, to comply with a subpoena, court order, or similar legal process.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of such a transaction. We will notify you of any change in ownership or control of your personal data.

We do not sell or rent your personal data to third parties for marketing purposes.

5. International Data Transfers

Should it be necessary to transfer your personal data to countries outside of Mexico or the European Economic Area (EEA), we will ensure that such transfers are carried out in accordance with applicable data protection laws and that adequate safeguards are in place (e.g., standard contractual clauses, Privacy Shield certification).

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. This includes the use of SSL encryption for online transactions, firewalls, and access controls to information. However, no data transmission over the internet or storage system can guarantee 100% security.

7. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including compliance with any legal, accounting, or reporting obligations. The retention period may vary depending on the type of data and its purpose. For example, order information will be kept for a longer period for tax and warranty reasons.

8. Your Data Protection Rights

In accordance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) in Mexico and the General Data Protection Regulation (GDPR) of the European Union (if applicable to our users), you have the following rights regarding your personal data:

• Right of Access: Obtain confirmation as to whether or not we are processing your personal data and access it.

• Right to Rectification: Request the correction of inaccurate or incomplete personal data.

• Right to Erasure ("Right to Be Forgotten"): Request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected.

• Right to Object: Object to the processing of your personal data for specific purposes, such as direct marketing.

• Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format, and transmit it to another controller.

• Right to Withdraw Consent: Withdraw your consent at any time for data processing based on consent.

To exercise any of these rights, please contact us at [Your Email Address] or [Your Phone Number]. We will respond to your request within the legally established timeframe.

9. Use of Cookies and Similar Technologies

Our online store uses cookies and similar technologies to enhance your Browse experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings. For more details, please refer to our [link to your separate Cookie Policy, if you have one].

10. Changes to this Privacy Policy

We reserve the right to update or modify this privacy policy at any time. Any changes will be published on this page with an updated revision date. We recommend that you review this policy periodically to stay informed about how we protect your information.

11. Contact

If you have any questions or concerns about this privacy policy or the processing of your personal data, please do not hesitate to contact us:

Contact Us

If you have any questions about returns, order status, or shipping:

📧 Email: nemesiscarbon2020@gmail.com

🌐 Store: https://nemesiscarbon.shop

Whatsapp ‪+52 661 329 9729

By placing an order, you agree to these terms.